NYSID 2008 Annual Ranking of Automobile Insurance Company Complaints

The New York State Insurance Department is out with its 2008 Annual Ranking of Automobile Insurance Complaints, based on 2006 and 2007 data.

Insurers were ranked based on a complaint ratio. This ratio was determined by the number of complaints upheld against companies as a percentage of their total private passenger auto insurance business and calculated using an average of two years’ premium data. This compensated for the fact that some complaints closed in any given year are begun in the previous year. Insurers with the fewest upheld complaints per million dollars of premiums appeared at the top of the list. Those with the highest complaint ratios are ranked at the bottom.

The top 10 companies in this year's ranking are (last year's ranking in parenthesis):

1. Mercury General Group (39)
   
2. American Express Group (9)
   
3. Eveready Insurance Company (28)
   
4. Electric Insurance Group (3)
   
5. Amica Mutual Insurance Group (5)
   
6. Preferred Mutual Insurance Company (8)
   
7. United Services Automobile Association Group (7)
   
8. Chubb & Son, Inc. (4)
   
9. Utica National Insurance Group (19)
   
10. State Farm Insurance Companies (16)